Level 2 Service Desk Engineer

• Real strategy. Real support. Real results. | Level 2 Service Desk Engineer - Hallam, VIC

• Be part of a growing business and achieve fantastic outcomes for our clients.

• Progress your career during your time with us through ongoing professional development opportunities.

About the Role

GPK Group is seeking a full-time Level 2 Service Desk Engineer to join our Hallam, VIC office. You will play a hands-on role across our end-to-end Service Desk and onsite desktop work, designing, building, testing, and implementing ICT systems and solutions while driving client projects.

Duties

• Design, build, test, and implement ICT systems and solutions for clients.
• Drive client projects and manage the end-to-end service delivery process.
• Document project scopes and maintain accurate technical records.
• Provide network and hardware management for clients across various technology areas.
• Support, advise, coach, mentor, and train stakeholders.

Skills & Experience

• Experience in an MSP environment across Level 1 and Level 2 roles.
• Experience with firewalls, Microsoft platforms, virtual environments, and ticketing systems.
• Experience managing complex multisite clients and technical accounts.
• Relevant IT qualification with a valid driver's licence and reliable transportation.
• Strong communication, analytical, and problem-solving skills.

Benefits

• Base salary from $70,000 - $80,000 + Super plus after-hours pay opportunities.
• Paid training and development opportunities, including paid study time and certifications.
• Flexible work-from-home options and free internet provided after probation.
• Choose between a BYO device, tech allowance, or company gear.
• Wellness reimbursements, paid Friday lunches, and negotiable car allowance/parking.

About the Company

Established in 1999, GPK Group stands at the forefront of Australia's IT industry, delivering cloud computing, cybersecurity, and specialised retail solutions. Aiming to be Australia's #1 Technology Service Provider, we focus on empowering small and medium-sized businesses and reducing IT overheads.

How to Apply

To learn more about the role, view the full job description, and access the application form, please click the Apply button to visit our Talent Landing Page.