Service Desk Engineer

• Real strategy. Real support. Real results. | Level 2 Service Desk Engineer - Wangara, WA
• Be part of a growing business and achieve fantastic outcomes for our clients.
• Progress your career during your time with us through ongoing professional development opportunities.

About the Role

GPK Group is seeking a full-time Level 2 Service Desk Engineer to join our Wangara, WA office! You'll be part of a smaller, close-knit team, playing a hands-on role across our end-to-end Service Desk and some onsite desktop-related work, designing, building, testing, and implementing ICT systems and solutions.

Duties

• Drive client projects while designing, building, testing, and implementing ICT systems and solutions.
• Document the scope of work and create accurate records for GPK and the client.
• Provide network and hardware management for our clients during business hours and available after-hours.
• Deliver technical support, advice, coaching, mentoring, and training across a range of technologies.
• Collaborate with our client base and establish strong, positive relationships.

Skills & Experience

• Experience in an MSP environment highly regarded, with time spent at Level 1 and 2.
• Experience with IT systems including firewalls, Microsoft platforms, ConnectWise/IT Glue, and virtual environments.
• Qualification in related IT along with experience managing complex multisite clients.
• Valid driver's licence and reliable transportation.
• Strong communication, analytical, and problem-solving skills to find long-term solutions.

Benefits

• Base salary package between $70,000 - $80,000 + Super, plus host of great benefits.
• Ongoing professional development opportunities, including paid study time and paid certifications.
• Choose between BYO device, tech allowance, or company gear, plus free internet after probation.
• Wellness reimbursements for your gym, fitness and more, plus paid Friday in-office lunches.
• Enjoy a healthy work/life balance with flexible arrangements after probation.

About the Company

Established in 1999, GPK Group stands at the forefront of Australia's IT industry. Delivering expertise in cloud computing, cybersecurity, and specialised retail solutions, we empower small and medium-sized businesses by simplifying complex challenges and fostering growth.

How to Apply

To learn more about the role, view the full job description, and access the application form, please click the Apply button to visit our Talent Landing Page.